Reporting to the AVP of Customer Success and focusing on French accounts in Europe.
Drive Synthesia’s future growth by building relationships with clients and turning them into happy users.
Helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Following its recent Series E funding round, their valuation stands at $4 billion. The company is headquartered in London, with offices and teams across Europe and the US.
Provide high-quality post-sales technical support and act as the primary technical liaison to ensure customer satisfaction and platform value maximization.
Escalate complex technical issues, monitor support interactions, advocate for customer needs, and coordinate with internal teams to deliver effective solutions.
Conduct customer training, lead technical account reviews to identify growth opportunities, and assist with onboarding to accelerate time to value and improve security posture.
Huntress is a cybersecurity company founded by former NSA operators to make enterprise-grade security accessible to businesses of all sizes. It is a remote-first team of dedicated professionals protecting over 5 million endpoints and 11 million identities worldwide, operating with a strong commitment to customer and team support.
Develop strategic business relationships with customers to drive adoption, retention, and cross-sell opportunities.
Serve as the primary escalation point, troubleshooting customer issues and providing technical Workato product expertise.
Educate various operations teams on the business value of automation and contribute to team development through coaching.
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. It fosters a flexible, trust-oriented culture empowering ownership and balances productivity with self-care, offering a vibrant work environment and benefits.